HiPosterShop
The Mask Original Artwork - Clean
The Mask Original Artwork - Clean
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Shipping Policy
Shipping Policy
Shipping Information
At HiPosterShop, I aim to deliver your orders quickly and securely while ensuring a seamless shopping experience. Below is an overview of my shipping process:
Processing Time
- Orders are carefully prepared within 3–7 business days. This includes verification, custom printing, and secure packaging to ensure your items arrive in perfect condition.
Estimated Delivery Times
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other International Locations: 10–20 business days
Note: Delivery times are estimates and may vary due to customs processes or local postal service efficiency.
Free Shipping Offer
Enjoy FREE shipping on all orders over 80 EUR / 599 DKK! This offer applies automatically at checkout—no code needed!
Tracking Information
Once your order ships, you’ll receive an email with a tracking link so you can monitor its journey to your doorstep.
Need Assistance?
If you have any questions about your order or the shipping process, feel free to reach out—I’m here to help! My goal is to make your shopping experience enjoyable from start to finish.
This version emphasizes the free shipping offer prominently while keeping the tone customer-friendly and professional. It also ensures all key details are easy to find and read.
Return And Refund Policy
Return And Refund Policy
Returns & Refunds
At HiPosterShop, I want you to be completely happy with your purchase. While I'm unable to offer standard returns or exchanges at this time, I'm committed to resolving any issues with your order promptly and fairly.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact me at [HiPosterShop@gmail.com] within one week of receiving your order. Include the following information in your email:
- Your order number
- Clear photos of the damaged or incorrect item
I will promptly assess the situation and offer either a replacement or a refund for the affected item.
Mislabeled Items
In the rare event that you receive a mislabeled item, please contact me at [HiPosterShop@gmail.com] within one week of receiving your order. Include your order number and photos of the mislabeled item, and I will send you a replacement or issue a refund.
Exchanges
I currently do not offer exchanges for different sizes or colors. To ensure you select the best fit, please refer to the sizing charts provided in the product description section for each item before placing your order.
Additional Information
- Refunds will be credited to your original payment method.
- Please allow 7 - 10 business days for the refund to process after approval.
I am dedicated to ensuring your satisfaction with every purchase. If you have any questions or concerns not addressed here, please don't hesitate to reach out!
FAQ
FAQ
When Will I Receive My Order?
Are you curious about when your order will arrive? I typically take 3–7 days to fulfill an order, after which it's shipped out. The shipping time varies based on your location, but here's what you can generally expect:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Art Print & Frames Details
Art Prints
I take pride in offering museum-quality posters that are sure to be a statement in any room. Printed on thick, durable matte paper, these posters are giclée-printed on archival, acid-free paper, producing brilliant prints to brighten up your space. I offer a variety of sizes, including the popular smallest I got is (21 × 30 cm), and all my paper products are sourced from Japan.
Payment Methods
I accept a wide range of payment methods including VISA, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. Bank/wire transfers are also an option; please contact me for details. If you encounter any issues during payment, it might be due to your bank. I recommend reaching out to them or trying an alternative method like PayPal.
Refund Policy
I understand the importance of customer satisfaction. While I don't offer returns or exchanges, if there’s something wrong with your order, such as receiving the wrong or damaged items, please let me know by contacting me at HiPosterShop@gmail.com. I’ll work with you to sort it out, whether it's a refund or a replacement.
Dealing with Damaged or Missing Products
If your product arrives damaged, I'm here to help. Please email me at HiPosterShop@gmail.com within a week with photos of the damaged product and your order number. I’ll respond quickly with a resolution. If your order is missing, first check your shipping confirmation email for any address errors, ask your local post office, or check with your neighbors. If these steps don't help, contact me with your order number, and I'll assist you further.
The 50x70 cm original cardboard, the clean version with no paint. This one is created using cardboard, and cutouts only. I signed, framed and numbered the artwork on the back, so you are able to turn the artwork as you like. Created by Lisa Ketty.
