FAQ
When Will I Receive My Order?
Are you curious about when your order will arrive? I typically take 3–7 days to fulfill an order, after which it's shipped out. The shipping time varies based on your location, but here's what you can generally expect:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Art Print & Frames Details
Art Prints
I take pride in offering museum-quality posters that are sure to be a statement in any room. Printed on thick, durable matte paper, these posters are giclée-printed on archival, acid-free paper, producing brilliant prints to brighten up your space. I offer a variety of sizes, including the popular A4 (21 × 30 cm), and all my paper products are sourced from Japan.
Framed Posters
My framed prints are a step above, printed on beautiful Enhanced Matte Paper. Each museum-quality print is framed in either black, white, or oak frames, giving your design a polished look. I ensure each framed poster is protected with an acrylite front protector and includes hanging hardware. The components for these products are sourced from Japan, the US, and Latvia, ensuring the highest quality.
Payment Methods
I accept a wide range of payment methods including VISA, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. Bank/wire transfers are also an option; please contact me for details. If you encounter any issues during payment, it might be due to your bank. I recommend reaching out to them or trying an alternative method like PayPal.
Refund Policy
I understand the importance of customer satisfaction. While I don't offer returns or exchanges, if there’s something wrong with your order, such as receiving the wrong or damaged items, please let me know by contacting me at HiPosterShop@gmail.com. I’ll work with you to sort it out, whether it's a refund or a replacement.
Dealing with Damaged or Missing Products
If your product arrives damaged, I'm here to help. Please email me at HiPosterShop@gmail.com within a week with photos of the damaged product and your order number. I’ll respond quickly with a resolution. If your order is missing, first check your shipping confirmation email for any address errors, ask your local post office, or check with your neighbors. If these steps don't help, contact me with your order number, and I'll assist you further.